LEVEL OF SATISFACTION OF ELDERLY PATIENTS IN THE GERIATRIC POLICLINIC UPT RSUD NENE MALLOMO SIDRAP DISTRICT IN 2023

Abstract

The quality of health services is an indicator that points to the level of perfection of health services in causing a sense of satisfaction in each patient according to the average satisfaction level of the population. the concept of service quality related to patient satisfaction is determined by five elements commonly known as the quality of service "SERVQUAL". Geriatric Polyclinic is a place of service for health aspects in the elderly including health services by examining all aspects of health in the form of promotion, prevention, diagnosis, treatment, and rehabilitation, the purpose of this study is to determine the level of satisfaction of Elderly Patients with the quality of service at the Geriatric Polyclinic UPT RSUD Nene Mallomo Sidrap Regency. The type of research used in this study is quantitative research with a descriptive approach. The research subjects were elderly > 60 years who came to visit the geriatric polyclinic at UPT RSUD Nene Mallomo Sidrap Regency as many as 71 people using research instruments in the form of questionnaires and direct interviews with respondents. From a total of 71 respondents, the results of the level of satisfaction in elderly patients visiting the Geriatric Polylinic UPT RSUD Nene Mallomo in 2023 obtained 61 respondents who were satisfied (85.9%), and 10 respondents who were dissatisfied (14.1%). The geriatric polyclinic at Nene Mallomo Hospital has 1 assistant nurse in charge of carrying out services for the elderly, by implementing the flow of health services in the geriatric polyclinic starting with elderly patients being able to register with the geriatric polyclinic to the nurse at the registration table specifically for elderly patients, there are 61 people or 85% of respondents who are satisfied saying the service in the geriatric polyclinic is very friendly, the hospital creates a comfortable waiting room environment and facilities for the elderly. Respondents in this study mostly said they were satisfied and a small proportion felt dissatisfied with health services when seeking treatment at the Geriatric Polyclinic UPT RSUD Nene Mallomo Sidrap Regency.